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Shop Service Technician

1 month ago

Jerome, Idaho, United States Coastline Equipment Full time
Job Summary

We are seeking a skilled Shop Service Technician to join our team at Coastline Equipment. As a Shop Service Technician, you will be responsible for performing complex on-site diagnostics and repairs on construction and CWP equipment.

Key Responsibilities
  • Perform complex on-site diagnostics and repairs on construction and CWP equipment
  • Participate in required Service EDUCATE Training programs
  • Support customer clinics
  • Review and explain any maintenance, repair, or other service concerns directly with the customer and document on work order
  • May promote and sell dealer service programs directly to customers
  • May establish and implement effective stocking processes with the Parts Department to maintain the proper seasonal parts inventory in the vehicle
  • Maintain current knowledge of John Deere and competitive products
  • Maintain condition of mobile service vehicle, trailer, inventory, tools, and equipment
  • Follow all safety rules and regulations in performing work assignments
  • Complete all reports and forms required in conjunction with work assignments
  • Account for all time and material used in performing assigned duties
Requirements
  • 4+ years of experience performing service repairs
  • Outstanding interpersonal and customer service skills
  • Ability to perform complex repairs and required maintenance using special tools and equipment following Technical Manual procedures
  • Expert knowledge of mechanical, electrical, and hydraulic systems used in the repair of construction or CWP equipment
  • Ability to use Service Advisor and basic computer functions
  • Ability to operate vehicles and equipment used for diagnostic purposes
  • Ability to lift at least 75 lbs. repeatedly
  • Advanced or Master Service Technician certification preferred
  • High School Diploma or equivalent experience required; Associates degree preferred
  • Valid driver's license required; CDL (Commercial Drivers License) preferred
  • Fork lift license preferred
Benefits
  • Health, dental, vision
  • Paid Time off
  • Paid Holidays

Coastline Equipment provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, or marital status.