Financial Center Manager

2 days ago

Baton Rouge, Louisiana, United States Hancock Bank Full time
Financial Center Supervisor Job Description

This is a position for a Financial Center Supervisor located in Baton Rouge, MS.

Job Summary:

The Financial Center Supervisor ensures a solid operational foundation; builds relationships with clients while performing financial transactions including paying, receiving, and cash control duties; seeks to uncover financial needs, minimize loss, reduce risk, and deliver accurate and superior client service by performing the following duties.

Duties and Responsibilities:
  • Performs morning operational huddles to ensure efficient operation of the financial center.
  • Completes Staffing & Scheduling coordination and duty assignments to ensure efficient operation of the financial center.
  • Offers guidance to associates regarding teller transactions and reinforces policy and procedure.
  • Assists with financial center morning and evening duties to include opening and closing the vault, working and locking the Night Depository, setting up the Teller station with supplies and cash, balancing the Teller window/financial center, and clearing teller errors and cash items.
  • Assists in mitigating operational loss within a financial center to include managing financial center and vault cash limits, granting staff supervisory override for transactions, ensuring proper hold placement and outage resolution.
  • Performs research and problem-resolution for clients as issues arise.
  • Supports the Bank's strong risk management culture through awareness, knowledge and sound decision-making and is responsible for adherence to the financial center Risk Management Review process to include dual control procedures.
  • Accurately utilizes equipment and remains knowledgeable of equipment functionality to include ATM, Cash Recycler Machines, Currency Counters and Coin Sorters to provide financial center services.
  • Models' sales and service behavior for associates and promotes professionalism to include lobby management.
Job Specifications or Qualifications:

High School Diploma or general education degree (GED). 3 years of cash handling and customer service experience in retail or branch banking or bachelor's degree and 1 year of cash handling and customer service experience in retail or branch banking. Working knowledge of the Microsoft Office suite (Word, Excel, and Outlook). Ability to navigate in multiple computer systems and applications and utilize search tools to find information. This position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. Employment is contingent upon meeting initial and ongoing registration requirements, including acceptable background investigation results. Working knowledge and understanding of laws and regulations pertaining to the banking industry.

Hancock Bank is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.

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