Dining Experience Coordinator
2 weeks ago
Job Overview:
The Tap Room is seeking a highly skilled and customer-focused Dining Experience Coordinator to join our team.
About the Role:
We are looking for an exceptional individual who can provide a warm welcome to our guests, manage the flow of dining and bar areas, and ensure a smooth handoff to servers.
Key Responsibilities:
- Greet guests and seat them at tables or in waiting areas, providing menus and informing them of current promotions
- Assign patrons to tables suitable for their needs and according to rotation, ensuring servers receive an appropriate number of tables
- Manage the flow of guests in dining and bar areas, providing accurate wait times to incoming guests if necessary
- Answer phone calls and field them accordingly
- Take all to-go orders and execute delivery orders efficiently
- Maintain a clean and presentable host stand for guests
Requirements:
- Outgoing and friendly personality with excellent communication skills
- Ability to articulate clear greetings and farewells, as well as understand guest requests
- Effective communication skills to clearly convey guest needs to servers, bartenders, and management
- Strong telephone communication skills
- Ability to lift 10-30 lbs. and stand for up to 8 hours
About Upstream Hospitality:
Upstream Hospitality Group is a dynamic hospitality organization that values creativity, progression, and originality. With multiple locations across New York, including Tap Room, Bango Bowls, Salt Shack, OVerlook, The Boat Yard, and Surf Shack, we offer diverse opportunities for growth and development.
Earning Potential: $45,000 - $55,000 per year, depending on experience and qualifications.
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