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Customer Support Associate

2 months ago

Mason, Ohio, United States City of Mason Full time


Overview of Responsibilities and Key Features of the Role

Tasked with welcoming visitors to the facility and delivering exceptional customer support to all guests and the broader community.

Key Responsibilities (Illustrative Only)
  • Encourages positive and respectful exchanges between guests and staff.
  • Ensures that all visitors have entered the facility in compliance with established policies and procedures (e.g., admission fees, age restrictions, etc.).
  • Demonstrates comprehensive knowledge of the facility, its programs, and services, and effectively addresses guest inquiries both in person and via phone.
  • Adheres to all opening and closing protocols, including: reconciling cash drawers, counting and preparing funds for bank deposits, and completing necessary documentation and reports.
  • Maintains a tidy and organized workspace.
  • Operates various office equipment and machinery as required.
  • Prepares and manages administrative records and documentation as needed.
  • Participates in training sessions and/or staff meetings as required.
  • Follows the policies and procedures set forth by the City of Mason and the Parks & Recreation Department.
  • Displays understanding of the department's Infectious Material & Exposure Incident Policy and the facility's Emergency Action Procedures.
  • Administers and documents any necessary first aid or victim care within the scope of emergency training.
  • Exhibits knowledge of all emergency protocols throughout the recreational areas.
  • Performs additional duties and responsibilities as assigned.
Qualifications

Preferred Skills, Knowledge, and Abilities:
  • General proficiency in computer operations and familiarity with Microsoft software applications.
  • Capability to obtain and maintain current certification in American Heart Association Standard First Aid and CPR.
  • Ability to engage with the public effectively via telephone and in person.
  • Experience handling cash and preparing financial reports.
  • Capacity to follow both verbal and written instructions.
  • Flexibility to work varied hours, including evenings, weekends, and holidays.