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Technology Services Representative
2 months ago
We are seeking a highly skilled and motivated Geek Squad Services Agent to join our team at Best Buy. As a Geek Squad Services Agent, you will be responsible for providing exceptional customer service and technical support to our customers.
Key Responsibilities- Build Relationships with Customers: Provide and fulfill recommendations regarding product, service, and content to build strong relationships with customers.
- Establish and Maintain Rhythms: Establish consistent rhythms for timely follow-up and ensure commitments are met or exceeded.
- Perform Advanced Complexity Work: Perform advanced complexity work and de-escalate difficult customer interactions as needed.
- Manage Inventory and Vehicle Maintenance: Manage inventory and vehicle maintenance in partnership with other Agents, process paperwork and payment, and provide feedback and training opportunities.
- Travel to Customers' Homes: Travel to customers' homes to perform basic delivery and installation.
- Perform Technical Work: Perform technical work within the retail location.
- Must be at least 21 years old
- Must have a current, valid driver's license and maintain a driving record which meets Best Buy safety standards.
- Ability to acquire and maintain any state or local licensing, as required, to perform job effectively.
- Ability to lift 75 pounds with or without reasonable accommodation, up to 150 pounds as part of a team, and between 150 – 250 pounds as part of a team and/or with support tools such as harnesses or lifts.
- 3 months delivery or installation or computer troubleshooting experience
- 3 months of customer service experience
- 6 months of consumer electronics delivery, installation, integration and troubleshooting experience
We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
- Competitive pay
- Generous employee discount
- Physical and mental well-being support
As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers' homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future.
Best Buy is an equal opportunity employer.
