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Customer Service Representative

4 weeks ago

Gallatin, Tennessee, United States H&R Block Full time

At H&R Block, we're committed to delivering exceptional client experiences. As a Customer Service Representative - Franchise Location, you'll play a vital role in ensuring our clients receive personalized support and guidance throughout their tax preparation journey.

Key Responsibilities:

  • Answer phone calls and greet clients in a friendly and inviting manner
  • Match clients with the best-suited tax professional for their needs
  • Schedule clients according to their preferences
  • Ensure all client needs are met during service
  • Maintain office cleanliness and organization

Requirements:

  • Experience working in a fast-paced environment
  • Previous customer service experience
  • Ability to multitask and prioritize tasks
  • Strong organizational and time-management skills
  • Computer proficiency with Microsoft Office

About H&R Block:

We believe in the power of people helping people. Our Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We value diversity and inclusion, making everyone feel like they belong.