Enablement and Training Coordinator

4 days ago


Lake Oswego, Oregon, United States NAVEX Global Full time

At NAVEX Global, we're passionate about making a positive impact on our customers and the world around us. Our Customer Success Organization is dedicated to helping our clients achieve their goals, and we're seeking a skilled Enablement Specialist to join our team.

About the Role

This is an exciting opportunity to drive operational excellence and contribute to the CSO's effectiveness. Your responsibilities will encompass administration of the CSO onboarding program, specialized and routine reporting, departmental communications, department-wide training initiatives, and project management.

Key Responsibilities
  • Lead CSO onboarding program administration, including new hire product access, tracking, outreach, and training assignments.
  • Work cross-functionally with stakeholders to validate learning objectives, help needs, accuracy, and incorporate feedback.
  • Develop and maintain centralized CSO training programs, using instructional design and adult learning concepts.
  • Lead ad-hoc workshops and maintain NAVEX Compass SharePoint site for the CSO organization.
  • Develop routine reporting for training initiatives and various enablement projects.
  • Manage the Skilljar learning portal and coordinate technical equipment, meetings, meals, and refreshments as needed.
  • Manage projects with accuracy, transparency, and a commitment to meeting deadlines.
Requirements
  • 2+ years of experience in an enablement or operations role, preferably supporting customer success or customer support teams.
  • Proficiency with Microsoft Office and PowerPoint.
  • Experience with Salesforce CRM, Smartsheet, Articulate 360 or Skilljar software tools a plus.
  • Highly effective in facilitating cross-functional and team collaboration.
  • Excellent organizational and time management skills with a proven ability to manage multiple projects simultaneously.
What We Offer
  • A competitive salary of $28-$35 per hour, based on experience.
  • Ongoing career development and growth opportunities.
  • A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
  • A dynamic and supportive work environment, with opportunities to collaborate with a talented team of professionals.


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