Customer Service Lead
3 weeks ago
We are seeking an exceptional Customer Service Lead to join our team at Star2 Hotels Inc.
Estimated Salary: $45,000 - $55,000 per year
Job DescriptionAs a Customer Service Lead, you will be responsible for providing exceptional customer experiences and ensuring high standards of customer satisfaction. This includes leading by example, developing and implementing customer service strategies, and analyzing and reviewing customer feedback.
Duties and Responsibilities:
- Lead by example and demonstrate exceptional customer service skills.
- Develop and implement customer service strategies to improve guest satisfaction.
- Analyze and review customer feedback to identify areas for improvement.
- Train and develop new employees in customer service skills.
- Maintain open communication channels with department heads and other stakeholders.
Requirements and Qualifications:
- Bachelor's degree in Hospitality Management or related field.
- Minimum 2 years of experience in a customer-facing role in a hotel or hospitality setting.
- Excellent communication and problem-solving skills.
- Ability to work effectively in a fast-paced environment.
- Familiarity with hotel management systems and software.
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