Customer Service Representative

2 days ago


Madison, Wisconsin, United States American Family Mutual Insurance Company Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Develop and maintain a deep understanding of our products and services to effectively respond to customer inquiries.
  • Provide timely and accurate responses to customer inquiries, resolving issues and concerns in a professional and courteous manner.
  • Collaborate with internal teams to ensure seamless communication and resolution of customer issues.
  • Continuously improve processes and procedures to enhance customer satisfaction and experience.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Minimum 1-2 years of customer service experience in a call center or insurance industry setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse customer populations.
  • Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues.
What We Offer
  • A competitive salary and benefits package, including medical, dental, and vision coverage.
  • A comprehensive training program to ensure your success in the role.
  • A collaborative and dynamic work environment, with opportunities for growth and advancement.


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