HSPD-12 Government Badging Specialist

4 weeks ago


Oakland, California, United States Citizant Full time

Job Summary: We are seeking a highly skilled and detail-oriented individual to join our team as a Government Badging Specialist. In this role, you will be responsible for managing the enrollment process for Personal Identity Verification (PIV) cards, including scheduling appointments, verifying applicant identities, and collecting required documentation.

Key Responsibilities:

  • Enrollment Process Management: Schedule appointments and/or service walk-ins for PIV Card Activations, Enrollments, Certificate Updates, and PIN Resets. Answer phone calls/email inquiries for all things related to PIV credentials and access control matters.
  • Documentation and Data Collection: Accurately collect and document personal information, biometric data (such as fingerprints), and other necessary details from applicants. Ensure that all required documents and forms are properly completed and submitted according to established guidelines.
  • Verification and Authentication: Verify the authenticity of provided documents and information to prevent fraudulent enrollment attempts. Use approved verification methods to ensure the identity of applicants before proceeding with the enrollment process.
  • Data Security and Privacy: Handle sensitive personal information with the utmost discretion and adhere to data protection regulations and organizational security protocols. Maintain the security and integrity of collected data and prevent unauthorized access or disclosure.
  • Communication: Communicate clearly and professionally with applicants, explaining the enrollment process, required documents, and any additional steps they need to follow. Provide excellent customer service to address questions and concerns related to the enrollment process.
  • Recordkeeping: Maintain accurate records of the enrollment process, including documentation of each applicant's information, enrollment date, and any issues encountered. Prepare and maintain spreadsheets tracking status of new applicant, contractor, and federal employee files.

Requirements:

  • Education: High School diploma or GED certification.
  • Experience: Prior experience in a similar role, customer service, or administrative position may be advantageous. Experience with Microsoft Excel for data management, coordination, and reporting is required.
  • Clearance: US Citizenship is required. Active Public Trust/MBI clearance or the ability to obtain one is necessary.

About Citizant: Citizant is a leading provider of professional IT services to the U.S. government. We strive to be an employer of choice in the Washington metropolitan area, offering excellent compensation and benefits, as well as opportunities for personal and professional development.



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