Hotel Front Office Associate

2 weeks ago


Breckenridge, Colorado, United States Beaver Run Resort Full time

Hourly Rate: $20.00 per hour + DOE

Position Type: Full Time | Front Office

About Us:

Beaver Run Resort and Conference Center is situated in the picturesque Breckenridge, Colorado, surrounded by the stunning Rocky Mountains. Our location offers easy access to both winter sports and summer hiking trails, making it an ideal destination for all seasons. With an expansive 40,000 square feet dedicated to conference and meeting facilities, we pride ourselves on being the largest conference center in Breckenridge, complemented by breathtaking views and a dedicated team.

Role Overview:

The Guest Services Representative plays a crucial role in our establishment. As the initial point of contact for guests, this position requires delivering exceptional and welcoming service. Responsibilities include preparing check-in materials, managing guest arrivals and departures, addressing inquiries, and processing transactions at the front desk. The ideal candidate will thrive in a collaborative, fast-paced environment while maintaining a positive attitude.

Key Responsibilities:

  • Prepare check-in documentation and guest folios
  • Facilitate guest check-ins and check-outs
  • Serve as the primary contact for guests, responding to questions and resolving issues
  • Coordinate with departments such as Housekeeping, Maintenance, and Security to address guest needs
  • Accurately process transactions at the front desk
  • Maintain and reconcile cash drawer

Qualifications:

  • Minimum of 1 year of experience in front desk or customer service roles - preferred
  • At least 1 year of cash handling experience - preferred
  • Familiarity with hotel management software - preferred
  • Proficient in Microsoft Office applications - preferred
  • Strong command of written and spoken English - required

What We Provide:

  • Performance-based bonuses
  • Convenient on-site parking
  • Employee ski pass purchasing options
  • Discounts on hotel stays and dining
  • Paid Time Off
  • Comprehensive Insurance Options:
    • Health
    • Dental
    • Vision
    • Optional Life and Disability Insurance
  • 401k plan with company match

This job description is intended to provide a general overview of the position and is not exhaustive of all tasks and responsibilities.



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