Front Desk Manager

6 days ago


Breckenridge, Colorado, United States Marriott Vacations Worldwide Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Manager to join our team at Marriott Vacations Worldwide. As a key member of our front office team, you will be responsible for ensuring exceptional customer service and maximizing financial performance.

Key Responsibilities
  • Manage day-to-day front office operations, ensuring quality, standards, and customer satisfaction.
  • Develop and implement strategies to prioritize, organize, and accomplish work goals.
  • Handle customer complaints, settle disputes, and resolve conflicts in a fair and professional manner.
  • Supervise staffing levels to meet operational needs and financial objectives.
  • Communicate effectively with employees to create awareness of business objectives and expectations.
  • Understand the impact of front office operations on overall property financial goals and objectives.
Requirements
  • High school diploma or equivalent required; 2 years of experience in guest services, front desk, or related field preferred.
  • Or, 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
Benefits
  • Medical, dental, and vision insurance.
  • Paid time off and paid sick leave.
  • Paid holidays and paid floating personal days.
  • 401(k) retirement savings plan.
  • Employee stock purchase plan.
  • Group life and disability insurance.
  • Tuition reimbursement.
  • Employee assistance program.
  • Travel discounts, including family and friends' rate.
About Us

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.



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