Reservations Agent
1 week ago
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Category
Food & Beverage
Description
Reservations Agent
Cape Cod Central Railroad (CCCR) is currently hiring for the role of Reservations Agent. This person will coordinate, process and review daily Cape Cod Central Railroad ticket reservations to ensure a high-level positive guest experience. This is often a guest's first interaction with Cape Cod Central Railroad, so it is critical that it is a positive experience. This is a full-time, seasonal non-exempt position primarily in Taunton, MA, but may require working out of multiple locations including Hyannis and Buzzards Bay. We offer opportunities for career growth and advancement within Cape Cod Central Railroad and Mass Coastal Railroad.
Primary Responsibilities
- Answer guest inquiries and questions in a professional and timely manner
- Communicate with guests via phone, computer, and in person
- Assist in facilitating group sales with tour operators
- Be knowledgeable of train seating details
- Follow Cape Cod Central Railroad's established standards, instructions, and procedures
- Report issues or guest concerns to Reservations Supervisor
- Position will work primarily in Taunton, MA, but may require working out of multiple locations including Hyannis and Buzzards Bay.
- Experience in ticket reservations preferred
- Familiarity with Fare Harbor tour and activity booking solution preferred
- Interpersonal and customer service skills; able to interact in a positive and professional way; at least 1 year of experience
- Strong organizational and problem-solving abilities
- Ability to work in a fast-paced environment
- Strong work ethic and attention to detail
- Must remain professional at all times
Full-Time/Part-Time
Full-Time
City
Taunton, MA
State
Position
Assistant Manager - Reservations and Customer Relations
Division
CAPE COD CENTRAL RAILROAD INC
Exempt/Non-Exempt
Non-Exempt
Open Date
10/8/2024
This position is currently accepting applications.
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Reservations Coordinator
4 days ago
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Reservations Coordinator
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Taunton, Massachusetts, United States Massachusetts Coastal Railroad LLC Full timeJob DescriptionWe are seeking a highly organized and customer-focused Reservations Agent to join our team at Cape Cod Central Railroad. As a key member of our reservations team, you will be responsible for coordinating and processing daily ticket reservations to ensure a positive guest experience.Key Responsibilities:Answer guest inquiries and questions in a...