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Manager of Member Solutions Center
2 months ago
At Apple Federal Credit Union, we are seeking a highly skilled and experienced Manager of Member Solutions Center to join our team. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of the Member Solutions Center, ensuring that our members receive exceptional service and support.
Key Responsibilities:- Supervise and manage a team of Member Solutions Center staff, providing guidance and coaching to ensure they have the skills and knowledge needed to provide excellent service to our members.
- Develop and implement strategies to improve member satisfaction and loyalty, working closely with other departments to ensure seamless communication and collaboration.
- Monitor and analyze performance metrics, identifying areas for improvement and implementing changes to enhance the overall member experience.
- Collaborate with the Member Solutions Center Management Team to ensure the center is open and ready to conduct business each workday, assigning operational duties as needed to ensure quality service standards are maintained.
- Develop and maintain collaborative working relationships among team members and other departments, proactively addressing potential issues and conflicts.
- Five to eight years of experience in a similar or related role, with two years of supervisory experience required.
- Previous call center supervisory experience is preferred, as well as experience coaching employees and monitoring calls for service quality.
- A high school education or GED is required, with an associate's degree in business, finance, or a related field preferred.
- A dynamic and supportive work environment that values diversity and inclusion.
- A comprehensive benefits package, including health, vision, dental, 401(k) contribution match, tuition reimbursement, and more.
- Opportunities for professional growth and development, including training and coaching to help you succeed in your role.
We are an equal opportunity employer and welcome applications from diverse candidates. All selected candidates will be subject to credit and background checks to determine employment eligibility.
