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Customer Service Representative

2 months ago

Bend, Oregon, United States Enterprise Holdings Full time
{"title": "Customer Service Representative", "description": "Job Summary

Enterprise Holdings is seeking a Customer Service Representative to join our team. As a key member of our branch team, you will provide exceptional customer service to internal and external customers, ensuring a positive experience for all.

Responsibilities
  • Assist customers with rental needs, providing information and resolving issues in a timely and professional manner.
  • Manage incoming and outgoing calls, ensuring callback management and A/Rs are handled efficiently.
  • Meet and greet customers, providing a friendly and welcoming experience.
  • Process returns, check-ins, and exit kiosk transactions, ensuring accuracy and attention to detail.
  • Effectively market the company, promoting our services and products to customers.
  • Understand and communicate rental terms and conditions, vehicle features, and other services.
  • May sell optional protection products, upgrades, fuel options, and other additional equipment.
  • Responsible for notifying management of any known vehicle problems and required vehicle maintenance.
  • Clean vehicle interiors and exteriors, ensuring a high level of cleanliness and presentation.
  • Perform various administrative and basic accounting functions, including research and billing support tasks, accounts receivables, transfer and key logs, and miscellaneous reports.
Requirements
  • Must be at least 18 years old.
  • High school diploma or GED equivalent required.
  • Must have a valid driver's license.
  • No more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
  • No drug or alcohol-related conviction on driving record in the past 3 years.
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Must have worked 6 months or more at current or most recent employer.
", "lang_code": "en"}