Service Technician
8 hours ago
We are seeking a highly skilled Service Technician to join our team at The Tri-M Group, LLC. As a Service Technician, you will be responsible for providing independent field hardware and software support on building automation systems, including HVAC control systems, security systems, and life-safety support systems.
Key Responsibilities:- Comply with and ensure compliance with all Tri-M safety policies and procedures.
- Perform field preventative maintenance checks on electronic systems.
- Provide field hardware support on electronic controllers, control devices, pneumatic systems, and other system components.
- Provide direct customer interface with difficult hardware and software service situations.
- Complete all necessary PM, work ticket, material list, and credit paperwork to support field work and provide customers with required weekly paperwork.
- Provide high-end controller software support to customers as necessary.
- Perform repairs on desktop PCs and associated networks.
- Provide 24-hour on-call hardware and software service availability.
- Install and supervise system additions and turnkey systems and provide front-end and operational software support.
- Provide on-the-job training for all service technicians.
- Provide direct interface with other vendors on site to resolve conflicts between different control systems.
- Assist in estimating service system additions.
- High school diploma or equivalent; electrical/mechanical associate's degree or equivalent experience.
- Minimum of 8 years' experience with building automation systems or in a related field.
- Ability to understand design and design-intent of HVAC systems.
- Ability to read and understand electrical, mechanical, and control drawings, specifications, schematics, and ladder diagrams.
- Working knowledge of building automation systems software.
- Excellent troubleshooting and problem-solving skills with proven mechanical ability to troubleshoot and repair HVAC systems and their components.
- Proven leadership skills and ability to manage people, including the ability to handle difficult situations in a constructive, non-confrontational manner.
- Ability to organize and administer multiple jobs and tasks with good attention to detail.
- Above-average knowledge of electrical trade and applicable electrical codes as they apply to building automation systems.
- Knowledge of and ability to deal with other construction trades.
- Must be confident, decisive, and self-motivated and able to make independent decisions.
- Above-average math and logic skills.
- Excellent customer service skills.
- Ability to work a frequently changing schedule to meet customer demands.
- Fair and competitive pay.
- Comprehensive medical, prescription, vision, and dental insurance.
- HRA spending account.
- Employer-paid life and AD&D insurance.
- Seven paid holidays.
- Vacation/sick leave.
- 401(k) retirement program with company match.
- Employee assistance program.
- And much more.
The Tri-M Group, LLC is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment and do not discriminate on the basis of race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.
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