Customer Success Manager

2 weeks ago

Little Ferry, New Jersey, United States DNSFilter Full time
{"title": "Customer Success Manager - Hybrid Role", "content": "Customer Success Manager - Hybrid Role

At DNSFilter, we're on a mission to make workplaces more secure through protective DNS and advanced content filtering. We're looking for a talented Customer Success Manager to join our growing team

About the Role

This is a hybrid customer success role that requires a unique blend of technical and business acumen. As a Customer Success Manager, you'll be responsible for building strong relationships with our customers, understanding their needs, and providing tailored solutions to drive business growth and customer satisfaction.

Key Responsibilities
  • Develop and execute customer success plans to drive business growth and customer satisfaction
  • Build and maintain strong relationships with customers through regular communication, feedback, and issue resolution
  • Collaborate with cross-functional teams to identify and address customer needs and pain points
  • Provide subject matter expertise on DNSFilter products and services to customers and internal stakeholders
  • Monitor customer health and proactively intervene to prevent churn and drive upsell opportunities
Requirements
  • 3+ years of experience in a customer-facing role, preferably in sales enablement, customer success, or account management
  • Experience managing a large book of business and driving business growth through customer success
  • Strong technical skills, including experience with DNSFilter products and services
  • Excellent communication, problem-solving, and analytical skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects
What We Offer
  • A 100% remote work environment with a company that values flexibility and work-life balance
  • A competitive salary and benefits package, including medical, dental, and vision benefits
  • A 401(k) plan with vested company matching
  • Opportunities for professional growth and development, including training and education programs
  • A collaborative and dynamic work environment with a team of passionate and dedicated professionals
How to Apply

If you're a motivated and results-driven professional with a passion for customer success, we encourage you to apply for this exciting opportunity Please submit your resume and a cover letter outlining your experience and qualifications for the role.

", "subtitle": "Join our team of passionate professionals who are dedicated to making workplaces more secure through protective DNS and advanced content filtering.", "bullet_points": ["Develop and execute customer success plans to drive business growth and customer satisfaction", "Build and maintain strong relationships with customers through regular communication, feedback, and issue resolution", "Collaborate with cross-functional teams to identify and address customer needs and pain points", "Provide subject matter expertise on DNSFilter products and services to customers and internal stakeholders", "Monitor customer health and proactively intervene to prevent churn and drive upsell opportunities"]}

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