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Automotive Customer Service Representative

2 months ago

Birmingham, Alabama, United States Pep Boys Full time
Pep Boys Automotive Customer Service Role

As a Customer Service Advisor at Pep Boys, you will play a vital role in delivering exceptional customer experiences. Your responsibilities will include:

  • Engaging with customers to understand their needs and preferences
  • Scheduling appointments and communicating timelines and processes
  • Building trust and rapport with customers to increase sales of parts and services
  • Assisting with customer care, work order, and register assistance
  • Maintaining a clean and organized facility
  • Processing Outside Purchase (OP) orders

You will be expected to follow all company policies and procedures related to cash, credit, check, refund, and return policies. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, you will thrive in this role.

Key Responsibilities:

  • Provide exceptional customer service to ensure customer satisfaction and loyalty
  • Develop and maintain strong relationships with customers to increase sales and revenue
  • Assist with sales and marketing initiatives to promote Pep Boys products and services
  • Collaborate with other teams to ensure seamless customer experience

Requirements:

  • High school diploma or equivalent required
  • 1-2 years of customer service experience in a retail or automotive environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing situations