Technical Support Associate

6 days ago


West Palm Beach, Florida, United States Ironwear Full time
About the Job

Ironwear is a reputable safety solution provider with a long history of delivering high-quality PPE solutions to various industries. We are currently seeking a skilled Customer Support Specialist to fill a critical role in our customer-facing team.

The ideal candidate will possess excellent communication skills, be able to work in a fast-paced environment, and have a strong ability to problem-solve. This role includes a range of responsibilities, from providing exceptional customer service to maintaining customer relationships and addressing product-related inquiries.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat.
  • Evaluate and process customer orders for accuracy.
  • Collaborate with the processing team and account managers to resolve customer issues.
  • Process paperwork for customer orders, returns, and backorders.
  • Collect and maintain accurate customer data in our systems.

Requirements:

  • Excellent communication and interpersonal skills.
  • Basic knowledge of company products and services.
  • Proficient in Microsoft Office Suite.
  • Ability to work in a fast-paced environment.

Estimated Salary Range: $52,000 - $68,000 per annum, depending on experience.

Benefits:

  • Health Insurance (Medical, Dental & Vision)
  • 401(k) Plan with Company Matching
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Free Parking and On-site Amenities
  • Professional Development Opportunities


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