Technical Support Associate
6 days ago
Ironwear is a reputable safety solution provider with a long history of delivering high-quality PPE solutions to various industries. We are currently seeking a skilled Customer Support Specialist to fill a critical role in our customer-facing team.
The ideal candidate will possess excellent communication skills, be able to work in a fast-paced environment, and have a strong ability to problem-solve. This role includes a range of responsibilities, from providing exceptional customer service to maintaining customer relationships and addressing product-related inquiries.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat.
- Evaluate and process customer orders for accuracy.
- Collaborate with the processing team and account managers to resolve customer issues.
- Process paperwork for customer orders, returns, and backorders.
- Collect and maintain accurate customer data in our systems.
Requirements:
- Excellent communication and interpersonal skills.
- Basic knowledge of company products and services.
- Proficient in Microsoft Office Suite.
- Ability to work in a fast-paced environment.
Estimated Salary Range: $52,000 - $68,000 per annum, depending on experience.
Benefits:
- Health Insurance (Medical, Dental & Vision)
- 401(k) Plan with Company Matching
- Paid Time Off (Vacation, Sick & Public Holidays)
- Free Parking and On-site Amenities
- Professional Development Opportunities
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