Production Management Specialist
4 weeks ago
We are seeking a highly skilled Production Support Analyst to join our Global Morgan Stanley Technology team in South Jordan, Salt Lake City, Utah.
This role will be responsible for managing the technology stack to ensure we provide the expected service to our clients through proactive system alerts, incident management, problem management, and user escalations/tickets via ServiceNow.
The ideal candidate will have 1 to 5 years of practical experience in Production support or a similar role, with a working knowledge of UNIX/LINUX operating system, scripting languages, and relational databases.
Key responsibilities include troubleshooting issues across the entire stack, managing incident calls with IT partners, and collaborating with development teams and users to resolve support issues.
The successful candidate will also have excellent communication skills, with the ability to manage high-pressure environments and work effectively in a fast-paced dynamic environment.
We offer a comprehensive benefits package, including healthcare coverage, retirement savings, life and disability insurance, and employee discounts.
Key Qualifications:
- 1 to 5 years of practical experience in Production support or a similar role
- Working knowledge of UNIX/LINUX operating system, scripting languages, and relational databases
- Excellent communication skills and ability to manage high-pressure environments
Desired Qualifications:
- Bachelor's Degree in Computer Science or an engineering field
- Prior Financial Industry experience is desirable
- Familiarity with SRE principles and practices, such as service level indicators (SLIs), service level objectives (SLOs), error budgets, incident management, postmortems, and blameless culture
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