Customer Service Representative

1 week ago


Mattoon, Illinois, United States Rural King Supply Full time
About Us

Rural King Supply is a leading retailer of farm and home supplies, dedicated to providing exceptional customer service and support to our rural communities.

Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for handling customer phone calls, orders, and live chats, providing timely and effective solutions to customer inquiries and concerns.

Key Responsibilities
  • Handle customer phone calls and orders in a professional and courteous manner
  • Respond to customer live chats and emails in a timely and effective manner
  • Manage customer orders, including tracking and resolving issues
  • Communicate with coworkers to ensure seamless customer service
  • Participate in ongoing training and development to improve customer service skills
Requirements
  • 1+ year of customer service experience
  • Working knowledge of Microsoft Office Suite
  • Excellent verbal and written communication skills
  • Ability to work in a fast-paced environment
What We Offer
  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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