Pharmacy Liaison Specialist
4 weeks ago
We are seeking a highly motivated and experienced Pharmacy Liaison to join our team at Shields Health Solutions LLC. As a Pharmacy Liaison, you will play a critical role in providing exceptional patient care and support to our patients and healthcare providers.
Key Responsibilities- Provide Legendary Care to hospital patients by delivering a full suite of custom medication management services.
- Work seamlessly alongside hospital clinicians to serve patients both face-to-face and over the phone.
- Educate prospective pharmacy patients on how our services improve their overall care.
- Support outpatient retail and specialty prescription medication.
- Grow our specialty pharmacies patient population.
- Ensure patients remain on track with medication regimens, including outbound therapy/medication adherence check-ups and securing refill prescriptions.
- Communicate effectively with our centralized Patient Service Center regarding refill reports, zero-fill reports, monthly outstanding reports, and appointment lists.
- Help develop new processes to ensure smooth operations and patient satisfaction.
- Identify medications requiring special storage and/or handling, such as hazardous medications and/or refrigerated medication.
- Identify supplies necessary for select medications, including sharps containers, needles/syringes, alcohol swabs, and Band-Aids.
- Answer, resolve, and triage inbound calls.
- Perform refill reminder calls under the supervision of a licensed pharmacist.
- Resolve insurance-related issues, including prior authorizations (PAs), and assist patients with various forms of financial assistance.
- Ensure appropriate documentation in all required systems/tracking.
- Manage, organize, and update relevant data using database software.
- Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.
- Identify trends, resolve problems, recommend improvements, and implement changes.
- Actively participate in process improvement initiatives.
- Act as a value-added business partner to stakeholders throughout the organization.
- Protect the organization's value by keeping information confidential.
- Update knowledge by participating in educational opportunities, reading professional publications, maintaining networks, and participating in professional organizations.
- Be willing to do whatever is necessary for the betterment of the organization.
- Strong interpersonal communication skills.
- Ability to work independently and demonstrate good judgment.
- Strong verbal and written communication skills.
- Highly proficient in Microsoft Office, particularly Excel and Word.
- Able to quickly learn other software programs and extract relevant information.
- Strong organizational/administrative skills.
- Knowledge of transplant, hepatitis C, infectious disease (including HIV), and/or oncology.
- High School Diploma or GED required.
- 2 years of experience as a Pharmacy Technician, with 3-5 years preferred.
- Nationally certified as a CPhT or equivalent is strongly preferred but not required.
An employee in this position can expect a salary rate between $70,000-$85,000 plus bonus, pursuant to the terms of any bonus plan if applicable.
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