Client Service Specialist, Hair Color Bar

6 days ago

Stanford, United States Madison Reed Hair Color Bar Full time
Client Service Specialist - $500 sign on bonus included*

* Sign on bonus is for newly hired Palo Alto, CA HCB employees only. Sign on bonus will be split amongst multiple pay periods. Half of the sign on bonus will be paid out following 60 days of active employment and the second/final payment will payout after 120 days of active employment.

The Client Specialist at Madison Reed Hair Color Bars provides a seamless guest experience from arrival to departure as a liaison between the guests and the rest of the Hair Color Bar team. You love customer service, organizing a schedule, recommending products and pumping up the team.

The Madison Reed Client Support Specialist is the face of our busiest Hair Color Bars, greeting guests from the moment they walk-in, providing a smooth check-in experience, introducing them to their Colorist and sending them off with all their hair needs met. This is an excellent role if you are in beauty school or working towards your license. Learn how to connect with guests, recommend products and services, work as a team and all the ins and outs of a busy Hair Color Bar. #livelifecolorfully

This role reports to the Manager, can be full or part time depending on business needs and requires availability at peak times to best serve our guest needs.

At Madison Reed, we aim to pay competitively. The starting hourly rate for this position is between $20 to $22 per hour in addition to commission and monthly bonuses. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. This position is eligible for commissions and tips in accordance with the terms of the Company's total rewards plan. Commissions and tips for this position will vary based on factors of individual performance.
Responsibilities:
  • Demonstrate and develop teamwork skills to provide a guest experience aligned with our values of Love, Joy, Trust, Courage and Responsibility.
  • Be an expert on front-end operations including: buy online and pick up in store, point of sale system, checking in and out guests and answering phones.
  • Act as a brand ambassador by determining each guest's needs and educating guests concerning Madison Reed products and services.
  • Contribute to achieving monthly sales goals and other key performance indicators, including but not limited to: retail sales, services, memberships.
  • Ensure Hair Color Bar meets company standards as it relates to cleanliness, merchandising, inventory, company asset security.
  • Adhere to protocols regarding Madison Reed systems, policies, processes and
  • Drive Hair Color Bar revenue through increasing the average service ticket through additional services, sales of unlimited roots memberships, subscriptions, home hair care and
  • Grow within Madison Reed by participating in ongoing training and staying up to date on MR products and service
Physical Demands: While performing the duties of this position, team members will regularly stand, walk for four plus consecutive hours; repetitive and regular bending and twisting at the waist; manipulating fingers and hands, bend and reach wrists and arms, reach with hands and arms or move up to ten pounds. May occasionally sit, kneel, stoop, crouch, and lift, push, pull up to ten pounds. Additionally, team members will communicate regularly with guests via ongoing conversations and consultations
Qualifications:
  • Entry level experience in any customer service or retail sales environment; salon or beauty industry experience preferred.
  • Effective communication, strong problem solving and people skills, in a fast-paced retail or salon
  • Comfortable operating point of sale systems
Benefits:
  • Medical, Dental, Vision & FSA (FT only)
  • Employee Assistance Program (FT and PT)
  • Pre-tax Commuter (Parking & Transit) Basic (FT Only)
  • Life AD&D (FT & PT)
  • Short & Long-term Disability (FT & PT)
  • Accident Insurance (FT only)
  • Critical Illness Hospital (FT Only)
  • Indemnity Paid (FT Only)
  • Parental Leave* (FT Only - Dependent on Tenure and Position)
  • Team Member Discount: Working Advantage (FT Only)
  • Pet Insurance (FT & PT)
  • One Medical Membership (FT & PT)
  • The College Tuition Benefit(FT & PT)
  • KinderCare Discount (FT & PT)
  • 401k Plans (FT & PT)
  • Paid Vacation Time (FT Only)
  • Paid Holidays (FT & PT)

Physical Demands: While performing the duties of this position, team members will regularly stand, walk for four plus consecutive hours; repetitive and regular bending and twisting at the waist; manipulating fingers and hands, bend and reach wrists and arms, reach with hands and arms or move up to ten pounds. May occasionally sit, kneel, stoop, crouch, and lift, push, pull up to ten pounds. Additionally, team members will communicate regularly with guests via ongoing conversations and consultations.

Madison Reed is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state or federal law or local ordinance. Madison Reed has a zero tolerance for discrimination, racism, xenophobia, homophobia or misogyny in any form in our workplace. We strive to create a workplace where everyone feels empowered to bring their full, authentic selves to work every day.

Where applicable we comply with the Fair Chance Ordinance, and we will consider employment for qualified applicants with arrest and conviction records. All qualified applicants with arrest or conviction records will be considered for employment in accordance with the ordinance and state law. We value inclusion and access for all candidates, and we are pleased to provide reasonable accommodation as needed to complete the interview process. Please contact hiring@ madison-reed.com to make a reasonable accommodation request. Requests must be submitted prior to your scheduled interview

ALERT: At Madison Reed, we take pride in creating a best-in-class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card, driver's license, or bank information, etc.) from you via text or email. If you are suspicious of a job posting or job-related email mentioning Madison Reed, let us know by contacting us at hiring@ madison-reed.com. We are aware of a scam whereby imposters are posing as employees from Madison Reed. Beware of anyone requesting financial or personal information. By providing your telephone number, you agree to receive automated (SMS) text messages and pre-recorded voice messages at that number from Madison Reed regarding all matters related to your application and, if you are hired, your employment and company business. Message & data rates may apply. You can opt out at any time by clicking the opt out option in your Paylocity profile.

Information for Recruiters: Madison Reed only accepts resumes directly from candidates. Madison Reed does not accept unsolicited resumes from staffing vendors, including recruitment agencies and/or search firms, and does not pay fees to any such vendors for any unsolicited resumes.

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