Front Desk Associate

1 week ago


Lawrenceburg, Kentucky, United States Baymont by Wyndham Lawrenceburg Full time
Job Summary

We are seeking a detail-oriented Front Desk Agent to join our team at Baymont by Wyndham Lawrenceburg. This individual will be responsible for providing exceptional customer service, ensuring seamless guest experiences, and contributing to the hotel's operational efficiency.

Key Responsibilities:

  • Room Assignment and Management: Register guests, assign rooms, and manage room inventory effectively.
  • Reservation and Communication: Confirm phone and online reservations, respond to guest inquiries, and provide timely updates on room availability and amenities.
  • Guest Services: Accommodate patrons' needs, resolve issues promptly, and maintain a clean and welcoming lobby area.
  • Cash Handling and Operations: Collect payment from departing guests, manage cash transactions accurately, and perform other administrative tasks as needed.

Requirements:

  • Previous Experience: 1+ years of experience in customer-facing roles, preferably in hospitality or front desk services.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to build rapport with guests and colleagues.
  • Organizational Abilities: Strong organizational skills, with attention to detail and ability to multitask in a fast-paced environment.

Compensation and Benefits: $30,000 - $40,000 per year, plus benefits package including medical, dental, and vision insurance, paid time off, and opportunities for career growth and professional development.



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