Security and Customer Care Coordinator

4 days ago


Galveston, Texas, United States Terminal Security Solutions Full time
About the Role: As a Customer Service Officer with Terminal Security Solutions, you will play a vital role in ensuring the smooth operation of our terminal facilities. This position requires a strong focus on customer satisfaction, teamwork, and maintaining a safe working environment.

Key Responsibilities:
  • Respond promptly to customer inquiries and resolve issues efficiently.
  • Collaborate with colleagues to meet customer needs and achieve business objectives.
  • Maintain accurate records, including timekeeping and attendance data.
  • Participate in ongoing training and development programs to enhance skills and knowledge.
  • Contribute to a positive work environment by demonstrating a strong work ethic and professionalism.

Requirements:
  • Associate's degree or higher in a relevant field (e.g., business, hospitality); or equivalent experience.
  • 1-2 years of customer-facing experience, preferably in a terminal or airport setting.
  • Strong communication and interpersonal skills.
  • Ability to work flexible hours, including evenings, weekends, and holidays.
  • Pass a drug test and background check.


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