Service Technician

5 days ago


Iron Ridge, Wisconsin, United States PS Seasonings Full time
Job Summary

We are seeking a highly skilled Service Technician to join our team at PS Seasonings. As a Service Technician, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Customer Service
    • Develop and maintain strong relationships with customers to ensure their needs are met and exceeded.
    • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Technical Support
    • Provide technical assistance and troubleshooting to customers via on-site visits, phone, and email.
    • Collaborate with the technical team to resolve complex technical issues and improve overall service quality.
  • Equipment Maintenance
    • Perform scheduled preventive maintenance plans for customers to ensure optimal equipment performance.
    • Conduct new equipment start-up and demonstrate how to use the equipment.
  • Documentation and Reporting
    • Create and maintain accurate records of customer interactions, including service requests and resolutions.
    • Develop and update technical documentation, including user manuals and troubleshooting guides.
Requirements
  • Education
    • High school diploma or equivalent required.
  • Skills and Qualifications
    • Excellent communication and problem-solving skills.
    • Ability to lift up to 55 pounds and stand for long periods.
    • Strong technical knowledge of electrical and mechanical systems.
    • Experience with PLC and computer controls.
    • Ability to read wire schematics and diagnose equipment problems.
What We Offer

As a Service Technician at PS Seasonings, you will have the opportunity to work with a dynamic team and develop your technical skills. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.


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