Field Service Technician

4 months ago


Iron Ridge, United States PS Seasonings Full time
Job DescriptionJob Description

Pro Smoker. is a leading company in the Meat Curing Industry. We are now hiring a Service Technician to help us keep growing and better service our customers. If you are excited to be part of a winning team, Pro Smoker is a perfect place to get ahead.

Responsibilities for Service Technician

  • Create reports of the customers they serviced that day
  • Manage day to day customer service needs
  • Outside service schedule planning
  • Manage service projects including component and shipping needs
  • Follow all the company's procedures
  • Complete all in house equipment electrical panel build up, installation and testing
  • Develop work instructions for upgrades and repairs
  • Program PLC and Smoker house controls
  • Perform scheduled preventive maintenance plans for customers
  • Manage all on-site installation, maintenance, repairs, and testing tasks to ensure proper documentation of all related processes.
  • Conduct new smoker start-up and demonstrate how to use the equipment
  • Troubleshoot any problems the customers are having via on site, phone and email
  • Help create and update trouble shoot manuals
  • Meet all the appointments in each day (Overnight travel may be required)
  • Respond quickly to customer problems
  • Advise customers on the equipment needs
  • Make equipment upsell recommendations to customers
  • Collaborate with the technical team and share information across the organization to build positive relationships with clients and coworkers.

Qualifications for Field Service Technician

  • High school diploma or GED equivalent
  • Good Driving record
  • Dress the part
  • Ability to lift to 55 pounds
  • Ability to stand on your feet up to 8 hours a day
  • Ability to use ladders
  • Great communication skills to work with customers
  • Amazing problem-solving skills both electrical and mechanical
  • Superb customer service, communication, and self-management skills
  • A technical degree is preferable
  • Ability to diagnose problems with equipment
  • Have a strong attention to detail
  • Ability to read wire schematic
  • Great mechanical aptitude
  • Experience with PLC / Computer controls


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