Integration Specialist

4 hours ago

Austin, Texas, United States ePayPolicy Full time
Job Description

We are seeking a highly skilled and experienced Integration Specialist to join our team at ePayPolicy. As an integral part of our support staff, you will play a crucial role in ensuring seamless integration experiences for our clients.

Key Responsibilities:
  • Coordinate Integration Workflow: Collaborate with the Onboarding and Implementation teams to ensure smooth and efficient integration processes, providing regular updates to stakeholders.
  • Platform Expertise: Develop a deep understanding of our platform to become a subject matter expert on all integration product configurations, supporting team members and clients with your expertise.
  • Customer Support: Address customer inquiries regarding new or existing integrations promptly via email and phone, maintaining clear and professional communication.
  • Integration Setup and Guidance: Configure new integrations for ePayPolicy clients, offering guidance to clients' developers on utilizing our APIs for custom integrations.
  • Internal Education: Educate and inform internal teams (Account Management, Sales, Implementation) about ePayPolicy's integration options through training sessions and educational materials.
  • Troubleshooting: Diagnose and resolve integration issues by analyzing code, testing credentials, conducting API tests, and collaborating with clients and partners to troubleshoot complex problems.
  • Process Improvement: Develop and refine processes to enhance the efficiency of integration setup and troubleshooting, implementing best practices and documenting procedures.
  • Documentation Maintenance: Keep integration documentation up-to-date to reflect platform changes, new features, and issue resolutions, ensuring clarity and accessibility.
  • Cross-functional Collaboration: Work closely with development and product teams to address integration challenges that require cross-functional expertise and coordination.
  • Problem Solving: Perform detailed problem analysis to identify and resolve integration complexities, taking ownership of processes and driving continuous improvement.
  • Monitoring and Reporting: Monitor integration performance, create regular status reports, and provide insights and recommendations based on performance data.
  • Client Training and Support: Conduct training sessions for clients on integration capabilities and best practices, providing ongoing support and guidance post-integration.
  • Quality Assurance: Perform quality assurance checks on integrations to ensure they meet client requirements and standards, implementing testing protocols to validate functionality.
  • Continuous Learning: Stay updated with industry trends and advancements in integration technologies, participating in professional development opportunities to enhance skills and knowledge.
Requirements:
  • Customer-Centric Mindset: Passionate about delivering world-class service and ensuring customer satisfaction with at least 3+ years of Customer Support experience at a SaaS company.
  • Technical Proficiency: Strong understanding of integration technologies, APIs, and the ability to read and analyze code. Experienced with RestAPIs, SQL, JSON, XML, and custom integrations. Familiarity with applications like Swagger UI, Postman, and GitHub is a plus.
  • Excellent Communication: Clear, professional, and responsive communication skills, both written and verbal. Experience in coordinating groups with multiple calendars and schedules.
  • Problem Solver: Analytical mindset with the ability to diagnose and resolve complex issues efficiently. Able to think on your feet and solve problems, prioritizing tasks and incoming requests accordingly.
  • Team Player: Collaborative approach with the ability to work effectively with cross-functional teams. Experienced in working in a team environment and juggling multiple projects.
  • Detail-Oriented: Meticulous attention to detail in process development, documentation, and quality assurance. Outstanding time management and organization skills.
  • Adaptable and Autonomous: Reliable, flexible, resourceful, and thrive while working autonomously. Very comfortable working in a fast-paced environment, able to pick up new concepts quickly and teach others.
What We Offer:
  • Competitive salary
  • Comprehensive benefits package with employer-paid basic life and disability premiums
  • 401K
  • Unlimited PTO
  • Hybrid in-office/remote schedule
  • Company-sponsored quarterly 'ePayItForward' initiatives
  • Supportive and inclusive company culture with a focus on work/life balance and overall wellness
  • Fully-stocked kitchen
  • Lunch stipend for those working onsite
  • Open communication
  • Huge opportunity for growth

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