Regional Vice President, Sportservice Operations Leader

21 hours ago


Buffalo, New York, United States Delaware North Full time
Delaware North Sportservice Regional Vice President Opportunity

The Regional Vice President will drive operational excellence across a portfolio of multi-unit Sportservice sites within the sports, hospitality, and retail sectors. This leader will play a critical role in executing Delaware North's growth and performance strategies, with a sharp focus on client satisfaction, employee retention, and leveraging cross-functional resources from the company's Centers of Excellence.

Key Responsibilities:

  • Lead and oversee operational performance across multiple locations to ensure exceptional client satisfaction and service delivery.
  • Develop and implement innovative operational strategies, using technology and data analytics to drive efficiency, optimize workflows, and improve service outcomes.
  • Monitor industry trends and emerging technologies to position Delaware North Sportservice as a leader in operational efficiency and guest satisfaction.
  • Build and maintain strong relationships with clients, focusing on alignment with their goals and providing tailored solutions that enhance client satisfaction.
  • Partner cross-functionally with the Centers of Excellence and other departments to support operational goals, leverage internal expertise, and continuously improve client service models.
  • Foster a high-performing, resilient, and adaptable team culture focused on employee retention and development.
  • Coach and develop General Managers, building bench strength and ensuring a strong pipeline of talent for future leadership needs.
  • Own and manage the P&L for assigned regions, focusing on maximizing profitability through cost control, revenue enhancement, and strategic resource allocation.
  • Analyze financial performance data to make informed business decisions, align regional objectives with corporate goals, and optimize operational budgets.

Requirements:

  • Minimum of 10 years of experience in a senior leadership role within multi-unit operations in sports and entertainment or hospitality sectors.
  • Strong background in both concessions and premium dining services.
  • Demonstrated expertise in P&L management, financial analysis, and leveraging data analytics for operational improvements.
  • Proven track record in team building, talent development, and fostering a culture of resilience and adaptability.
  • Experience working collaboratively across functional teams, with strong interpersonal and communication skills.
  • Skilled in developing and nurturing client partnerships, prioritizing client satisfaction and engagement.
  • Must be willing to travel up to 50% to various locations as needed.


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