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Loss Assessment Branch Leader

2 months ago


East Dover, United States Crawford & Company Full time

Position Overview:
The Branch Operations Manager is accountable for overseeing the daily functions of the office. This role is pivotal in driving the growth of branch operations by delivering exceptional service to existing clients, fostering relationships, and engaging in marketing initiatives to expand the client portfolio while ensuring the branch's profitability.

Key Responsibilities:
As a Branch Operations Manager, you will:

  • Review claims documentation, policies, and client instructions to ascertain coverage.
  • Conduct thorough investigations by interviewing claimants and witnesses, gathering official reports, and assessing physical damages.
  • Establish and adjust loss reserves as new information arises.
  • Compile reports by gathering necessary information for clients and regulatory bodies, adhering to Service Level Agreements.
  • Resolve claims by determining the liability of insurance carriers, following client instructions, and executing settlement processes.
  • Manage claim costs effectively.
  • Maintain a manageable case load.
  • Advise on litigation when necessary.
  • Present evidence in legal proceedings, including reports and documentation.
  • Uphold the company's reputation and integrity of insurance products by adhering to all relevant regulations and standards.
  • Enhance professional knowledge through ongoing education.
  • Engage in business development by reaching out to local enterprises to attract new clients or sustain existing relationships.
  • Guide junior adjusters in claims management.
  • Meet client expectations promptly.
  • Coordinate effectively with service/product replacement providers.
  • Achieve client service standards and key performance indicators.
  • Ensure compliance with Crawford and client requirements.

Essential Attributes:
The ideal candidate will exhibit:

  • Customer Focus: A commitment to understanding and fulfilling customer needs.
  • Organizational Skills: The ability to prioritize tasks efficiently and meet deadlines.
  • Quality Assurance: A dedication to producing high-quality work with attention to detail.
  • Communication Skills: Proficiency in conveying information clearly and professionally.
  • Responsiveness: A prompt and professional approach to inquiries and communications.
  • Adaptability: The capacity to adjust to changing circumstances and learn new skills.
  • Team Collaboration: A willingness to work cooperatively with others to achieve common goals.

Qualifications:
Applicants should possess:

  • Experience as a Loss Adjuster or Internal Claims Adjuster.
  • A comprehensive understanding of insurance terminology and practices.
  • Strong written and verbal communication skills.
  • Preferably experience in marketing or business development.
  • Basic knowledge of business accounting principles.
  • Excellent analytical and mathematical skills.
  • Proficiency in computer systems, ideally with experience in electronic claims processing.

Education:
Preferred qualifications include:

  • Loss Adjusting certifications or relevant professional qualifications.
  • A valid driver's license.