Customer Service Representative

1 month ago


Southington, Connecticut, United States Joe Plante - State Farm Agency Full time
Job Overview

As a Licensed Customer Service Representative for Joe Plante - State Farm Agency, you will play a vital role in helping our business grow through value-based conversations and remarkable customer experiences.

Responsibilities include:

  • Establishing and maintaining customer relationships.
  • Providing prompt, accurate, and friendly customer service, including responding to inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Using a customer-focused, needs-based review process to educate customers about insurance options.
  • Maintaining a strong work ethic with a total commitment to success each and every day.

As a valued member of our team, you will receive:

  • Hourly pay
  • Paid time off
  • Supplemental health benefits
  • Retirement plan
  • Valuable experience
  • Growth potential/Opportunity for advancement within our agency

Requirements:

  • Property & Casualty license (required)
  • Life and Health license (required)
  • Excellent interpersonal skills
  • Excellent communication skills - written, verbal and listening
  • People-oriented
  • Organizational skills
  • Self-motivated
  • Detail oriented
  • Proactive in problem solving
  • Dedicated to customer service
  • Able to learn computer functions
  • Pride in getting work done accurately and timely
  • Ability to work in a team environment
  • Ability to multi-task
  • Provide timely and thorough activity reports to agent
  • Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education

We are looking for a motivated and dedicated individual who can thrive in a fast-paced environment and provide exceptional customer service. If you are interested in this opportunity, please submit your application.



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