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Automotive Service Operations Leader

2 months ago


Detroit, Michigan, United States Ray Laethem Buick GMC Full time
Ray Laethem Buick GMC is in search of a skilled Automotive Service Operations Leader to enhance our team

Company Overview
  • Established automotive dealership with over 40 years of service in the industry
  • Dedicated to community engagement and excellence in service
Position Overview

At Ray Laethem, we prioritize exceptional customer experiences. In this role, you will manage the daily functions of our service department, ensuring optimal customer satisfaction and efficient service execution. You will lead a talented group of technicians, service advisors, and support personnel. Your responsibilities will include overseeing workflow and maximizing profitability.

Key Responsibilities
  • Greet customers promptly and courteously
  • Direct and oversee the service team, including recruitment, training, and performance evaluations.
  • Manage service budgets, expenses, and overall financial performance
  • Maintain effective communication with customers, addressing inquiries and concerns professionally and promptly
  • Work collaboratively with other departments to enhance processes and service delivery
  • Oversee the Technician Training Program
Compensation Overview
  • Attractive salary and benefits package, including Medical, Dental, and Vision coverage
  • 401k plan
  • Generous Holiday/Vacation/Time Off benefits
  • Opportunities for career advancement and professional development
Qualifications
  • Demonstrated experience as a Service Manager or in a comparable position
  • Valid driver's license required
  • Personal auto insurance necessary
  • Strong communication and interpersonal skills
  • Ability to analyze and interpret financial and operational data
  • Proficient in service management software and related tools
  • Exceptional problem-solving abilities and decision-making skills under pressure
Our team embodies our core values, which are integral to our organization:
  • Customer Service Above All Else
  • Pride In What We Do
  • Driven To Be The Best
Our Commitment: To Make Every Experience Exceptional

Our Focus: Convenience

Ray Laethem Motor Village may conduct background checks and/or investigative reports in compliance with applicable laws and company policies, consistent with the job description.