Service Technician III

6 days ago

Sarasota, Florida, United States Progress Residential Full time

Job Summary:

The Service Technician III - HVAC is a key associate in providing an exceptional customer experience while ensuring cost and expense controls. This role works on the Property Management team to inspect, troubleshoot, and repair HVAC systems in our Progress Residential single-family homes. Additional residential maintenance and repairs are required as needed.

Key Responsibilities:

  • Assess situations quickly and determine the appropriate steps to resolve service requests while providing outstanding customer service and representing Progress Residential.
  • Perform scheduled and unscheduled/emergency preventative maintenance, inspections, and service requests, including replacement and modifications of equipment or systems as needed or requested by customers.
  • Diagnose and troubleshoot advanced issues and then repair or replace defective equipment, components, or wiring on HVAC equipment.
  • Report all major repairs or replacements prior to any expenditure of funds.
  • Ensure all workplace safety standards and practices are upheld.
  • Complete service requests in a professional and timely manner.
  • Maintain regular attendance and excellent punctuality.

Requirements:

  • High school diploma or equivalent required.
  • Minimum of years' experience in general service and maintenance experience (painting, plumbing, carpentry, electrical, drywall repair, etc.).
  • Technical College or Trade Program with HVAC Certification is preferred.
  • EPA Certification Required.
  • Minimum years' experience providing routine maintenance, cleaning, inspection, and repair of warm air furnaces, air conditioners, duct distribution systems, water heaters, and related piping and electrical.
  • Experience repairing all makes & models of residential appliances in customers' homes preferred.
  • Ability to maintain, inspect, diagnose, and troubleshoot advanced issues and then repair or replace defective equipment or components on standard household appliances preferred.
  • Ability to install all makes & models of residential appliances preferred.
  • Required equipment - Employee must have their own basic tools required to perform ongoing service in a residential environment.
  • Maintain reliable transportation daily that can professionally and safely transport required materials necessary to perform job functions.
  • Must possess valid driver's license in the working state.
  • Available for on-call Service, weekends, and evenings as needed.
  • Previous experience in either the single-family or multi-family rental industry preferred.
  • Must possess ability to work and cope well under pressure, meet multiple and sometimes competing and tight deadlines.
  • Ability to interact with residents, and vendors/contractors tactfully and professionally.
  • Strong organizational skills, communication, and 'people skills'.
  • Typical Physical Demands - Regularly required sitting and standing for several hours at a time, to climb up and down stairs several times each day, and to lift pounds with ease.
  • Must be knowledgeable of all pertinent laws and EPA and OSHA regulations.
  • Working knowledge of Microsoft Office software and working proficiency with handheld computer (i.e., Smartphone, iPad preferred).
  • Honest, ethical, and handles things in a confidential manner.

What We Offer:

Progress Residential offers all the financial and non-financial incentives you would expect from an innovative real estate investment and management firm:

  • In addition to outstanding training, we host quarterly summits and town hall meetings to encourage growth, knowledge sharing, and a good time.
  • We offer competitive compensation, including a performance-based bonus.
  • Our generous benefits package includes comprehensive healthcare coverage for you and your family, parental leave, paid time off, 401(k) match, paid holidays, and much more.

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