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Guest Services Supervisor

2 months ago

New York, New York, United States Hotel Resource Full time

Hospitality - Hotel

Position: Front Desk Operations Manager

Company: Hotel Resource

Category: Hospitality - Hotel

Employment Type: Full-Time

Supervisory Role: Yes

Job Responsibilities:

As a Front Desk Operations Manager, you will oversee the daily activities of the Front Office team, ensuring exceptional service delivery in accordance with the organization's standards and regulations. Your responsibilities will include:

  • Welcoming, registering, and assigning accommodations to guests.
  • Managing incoming calls and inquiries.
  • Processing charges (room, food, telephone), calculating bills, collecting payments, and providing change.
  • Handling reservations and monitoring room availability.
  • Performing laundry and maintaining breakfast areas as needed.
  • Coordinating wake-up calls and managing guest mail and messages.
  • Facilitating check-out procedures.
  • Opening and closing shifts, including cash handling.
  • Maintaining inventory of supplies and ensuring cleanliness in the Front Office and lobby areas.
  • Assisting in the training and development of Front Office staff.
  • Ensuring compliance with cash and key control procedures.
  • Scheduling transportation services for guests as required.
  • Providing guests with information about hotel services and local attractions.
  • Supporting management with administrative tasks, including forecasting and billing issues.

Job Requirements:

We seek a proactive Front Desk Operations Manager with a commitment to excellence and strong communication skills. Key qualifications include:

  • 6 months to 1 year of relevant experience.
  • Completion of a college or technical program, or equivalent experience.
  • Strong organizational and time-management abilities.
  • Exceptional customer service aptitude.
  • A valid Driver's License with no major violations.

Benefits:

Joining Hotel Resource as a Front Desk Operations Manager means becoming part of a company that values its employees and fosters a supportive work environment. We offer:

  • Competitive compensation packages.
  • Comprehensive benefits for full-time positions.
  • Discounts on accommodations at various locations.
  • Discounts on food and beverages.
  • Opportunities for professional growth and advancement.

Become an integral part of our team and experience a workplace that prioritizes your development and well-being.