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Customer Service Representative
2 months ago
At Block T Petroleum, Inc., we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for managing and responding to customer inquiries across various channels.
Key Responsibilities- Customer Inquiry Management
- Handle customer inquiries via phone, email, live chat, and social media in a timely and professional manner.
- Provide accurate information regarding products, services, policies, and procedures.
- Address and resolve customer concerns or complaints efficiently and effectively.
- Investigate and troubleshoot customer issues to identify solutions or escalate to appropriate departments as needed.
- Follow up with customers to ensure their issues have been resolved satisfactorily.
- Maintain up-to-date knowledge of Block T Petroleum products, services, and policies to provide accurate and relevant information.
- Ensure all customer interactions are recorded accurately in the CRM system.
- Collect and document customer feedback to identify trends and areas for improvement.
- Report significant issues or patterns to management for further action.
- Prepare and maintain detailed records of customer inquiries, interactions, and resolutions.
- Generate regular reports on inquiry trends, resolution times, and customer satisfaction metrics.
- Contribute to the development and implementation of best practices for managing customer inquiries.
- Participate in training and development programs to enhance service delivery skills.
- Work closely with other departments to resolve complex issues and ensure seamless service delivery.
- Provide support to team members and share knowledge and best practices.
- Adhere to Block T Petroleum policies, procedures, and industry regulations related to customer service and data protection.
- Uphold the Block T Petroleum standards of professionalism and service excellence.
- High school/entry-level requirement.
- Proven experience in customer service or a similar role, with a strong track record of managing customer inquiries effectively.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and attention to detail.
- Proficiency in customer service software and CRM systems.
- Competitive salary.
- Health, dental, and vision insurance.
- Retirement plan options.
- Paid time off and holidays.
- Professional development opportunities.
Block T Petroleum is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
