IT Support Specialist
3 weeks ago
At Ernest Health, we provide specialized medical and rehabilitative services to our patients through our rehabilitation and long-term acute care hospitals. Our patients are family, and we strive to attract, retain, develop, and empower our employees, supporting them in their professional growth with career advancement opportunities and a path to success within our organization.
We are seeking an IT Service Desk Analyst to support our customers, including Ernest Hospital Staff, Employees, Vendors, and other supporting staff. This position will be responsible for problem identification, issue documentation, communication with customers and other IT support staff to resolve IT hardware/application issues.
Responsibilities:
\t* Provide support for our customers, including Ernest Hospital Staff, Employees, Vendors, and other supporting staff
\t* Identify and document problems, communicate with customers and other IT support staff to resolve IT hardware/application issues
\t* Initiate the fulfillment of Ernest staff requirements
Requirements:
\t* High School Diploma or GED; Associate's Degree preferred
\t* Prior Help Desk/Service Desk Support experience required
\t* Windows Laptop or Desktop support experience required
\t* Windows based printer installation/troubleshooting experience required
\t* Experience with Microsoft office, Outlook, and Active Directory accounts preferred
\t* Service Desk + or Help Desk Certificate preferred
Benefits:
\t* PPO and High Deductible Medical Plan options
\t* FSA and HSA (with employer matching) options available
\t* Dental and Vision coverage
\t* 401K with employer matching
\t* Life insurance
\t* Short-and-long term disability
\t* Pet insurance
\t* Employee Assistance Program
\t* Wellness Program
\t* Tuition and Continuing Education reimbursement
\t* Earned Time Off
\t* Clinical Career Ladder levels
\t* Nursing Preceptor Programs
\t* PCT Career Path levels
\t* CRRN or CCRN Certification Pay
We are passionate about patient care and consider it a privilege to be able to provide services to patients and their family members. Ernest Health provides a variety of benefits to all our employees, including those listed above.
If you are a motivated and customer-focused individual with a passion for IT support, we encourage you to apply for this exciting opportunity.
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