Client Service Representative
2 weeks ago
Position Overview:
We are seeking dedicated individuals for the role of Inbound Customer Service Advisor at Hrgodriving. This is an office-based position located in Sunderland.
Salary: Up to £18,180 per annum
Job Responsibilities:
- Handle incoming calls from both new and existing clients.
- Effectively communicate the advantages of our products and services.
- Establish a strong rapport with customers, understanding their requirements in a professional manner.
- Meet performance targets consistently.
- Exhibit exceptional verbal and written communication skills.
- Promote and upsell company offerings.
- Conduct data entry and gather necessary information.
- Work towards key performance indicators (KPIs).
- Demonstrate proficiency in IT and attention to detail.
- Previous experience in a call center environment is advantageous.
- Deliver high-quality service with a focus on detail.
- Show enthusiasm for customer satisfaction.
Working Hours:
This role requires flexibility, with shifts scheduled between 8:00 AM and 8:00 PM, Monday to Sunday. The schedule will be provided six weeks in advance.
What We Offer:
Join a friendly workplace with various onsite amenities, including complimentary breakfast during weekend shifts, desk massages, family fun days, an annual ball invitation, and subsidized canteen prices.
Requirements:
All candidates must successfully complete a criminal and financial background check prior to their start date.
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