Dining Experience Ambassador

2 days ago


White Plains, New York, United States The Original Pancake House Full time
Job Title: Dining Experience Ambassador

Estimated Salary: $12.50 - $15.00 per hour

We are seeking a friendly and customer-focused individual to join our team as a Dining Experience Ambassador at The Original Pancake House.

About the Role:

The Dining Experience Ambassador will be responsible for welcoming guests, seating them in the restaurant, and ensuring they have an exceptional dining experience.

You will be a natural people person who can quickly build rapport with guests and create a welcoming atmosphere.

Detailed-oriented and able to manage multiple priorities, you rely on your excellent organization and communication skills to bring your best each day for yourself, restaurant staff, and guests.

Responsibilities:

  • Greet guests and seat them at tables or in waiting areas
  • Provide guests with menus
  • Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings
  • Inform guests of current promotions and who will be serving them to ensure a smooth handoff to the service staff
  • Manage the flow of guests into the dining and bar areas, provide accurate wait times to incoming guests if appropriate
  • Operate cash registers to accept payments for food and beverages
  • Answer the phone
  • Take to-go orders when necessary
  • Keep the host stand neat, tidy, and presentable for guests

Qualifications:

  • Previous restaurant hosting or serving experience preferred
  • Friendly and customer-focused personality
  • Ability to articulate clear greetings and farewells to guests, as well as being able to understand requests for assistance
  • Ability to clearly communicate guests needs to Servers, Bussers, Managers, etc.
  • Ability to effectively communicate on the telephone
  • Must be able to carry trays or supplies (10-30 lbs.)


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