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Customer Service Representative

2 months ago

Westchester, Illinois, United States UROPARTNERS LLC Full time
Job Summary

UROPARTNERS LLC is seeking a skilled Call Center Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients, resolving issues, and ensuring a positive experience.

Key Responsibilities
  • Answer incoming patient calls and respond to inquiries in a timely and professional manner.
  • Maintain accurate records of patient interactions and update relevant systems as needed.
  • Collaborate with the Call Center Lead and Supervisor to resolve complex issues and escalate concerns when necessary.
  • Participate in ongoing training and development to stay up-to-date on company policies and procedures.
  • Contribute to a positive and supportive team environment by providing excellent customer service and maintaining a high level of professionalism.
Requirements
  • High school diploma or equivalent required.
  • Strong communication and interpersonal skills, with the ability to work effectively with patients and colleagues.
  • Proficiency in computer software, including E.H.R. and patient scheduling systems.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • High level of professionalism and integrity, with a commitment to maintaining confidentiality and adhering to HIPAA guidelines.
What We Offer
  • Competitive pay and benefits package.
  • Opportunities for professional growth and development.
  • A supportive and collaborative team environment.
  • A comprehensive benefits package, including health, dental, and vision insurance.