Experiences Operations Supervisor

5 days ago


Scottsdale, Arizona, United States REI (Recreational Equipment Inc.) Full time
Job Title: Experiences Operations Supervisor

At REI, we're seeking an experienced and passionate Experiences Operations Supervisor to join our team. As a key member of our Regional Experiences team, you will be responsible for supervising and mentoring our team members, ensuring the successful delivery of programming content, and providing excellent customer service.

Key Responsibilities:
  • Supervise and mentor Regional Experiences team members, including the Regional Fleet Coordinator, Food & Beverage Coordinator, customer service, and programs.
  • Develop and schedule programs, manage risk, and oversee operations for all day programming.
  • Oversee partnership agreements with land management agencies and ensure permitting prior to programs.
  • Provide day-to-day staff management and scheduling, ensuring the successful delivery of programming content and the safety of all participants in the field.
  • Represent REI's guiding values and mission by modeling and acting in accordance with them.
Requirements:
  • 4+ years of experience in outdoor education programs, leadership and development, experiential education instruction, and/or guiding outdoor participation.
  • 1+ years of experience managing and supervising a diverse team.
  • Proven outdoor leadership skills and ability to function collaboratively.
  • Working knowledge of legal, regulatory, and risk management issues related to outdoor education.
  • Excellent presentation and instruction skills.
  • Wilderness First Aid and CPR certification (or ability to obtain within 3 months of hire).
  • Valid drivers license with no negative incidents (and ability to acquire a commercial drivers license if necessary).
What We Offer:
  • A competitive salary range of $55,000 - $65,000 per year.
  • A generous employee discount.
  • Access to health benefits and a retirement savings plan.
  • Accrued time off.

We're committed to becoming a fully inclusive, anti-racist, multicultural organization. We believe the outdoors is for all, and we're seeking employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn.

Pay transparency is also important to us. We're committed to practices that promote pay equity and transparency, and we provide a range of compensation for roles that may be hired in locations under these requirements.



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