Customer Service Excellence Manager

3 weeks ago


Bella Vista, Arkansas, United States Outdoor Cap Company, Inc Full time

The Outdoor Cap Company, Inc. is dedicated to providing an exceptional customer experience. As our Customer Service Excellence Manager, you will be instrumental in achieving this goal.

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This role requires a strong background in customer service, leadership, and communication, as well as expertise in developing and implementing customer-centric strategies. A Bachelor's degree from an accredited university or institution is required, along with 5+ years of process/people development and/or event/organizational leadership experience.

Your responsibilities will include:

  • Managing the development and execution of customer experience systems and initiatives
  • Collaborating with IT to optimize the customer phone tree system
  • Manages various employee recognition/appreciation opportunities in support of Customer Service team members

We offer a competitive salary of $92,000 per year, as well as a comprehensive benefits package, including health insurance, retirement plans, and paid time off.



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