Customer Experience Manager
16 hours ago
About the Role:
">- As a key member of our team, you will be responsible for ensuring that all customer experiences consistently meet or exceed the standard set by Outdoor Cap's culture, mission, and values.
- You will serve as an internal customer advocate and agent for process improvement, working to ensure that all employees who engage with our customers are supported with excellent systems, processes, and training.
Responsibilities:
">- Develop and guide customer experience projects from ideation through to completion.
- Ensure that all customer-facing experience initiatives are expertly managed and executed with a high degree of organization, professionalism, and regard for maintaining an excellent reputation with our customers.
- Coordinate with department and team leaders to create and maintain opportunities to recognize outstanding customer service and promote a customer-service-focused culture.
- Help execute strategic company-wide events, develop and present onboarding material, and ongoing training with a focus on the customer-service aspects of each.
- Evaluate the entirety of the customer experience and seek opportunities to enhance and enrich it wherever possible.
Requirements:
">- Bachelor's degree from an accredited university or institution OR equivalent education and experience.
- 5+ years of process/people development, and/or event/organizational leadership.
- Advanced knowledge in Microsoft Office 365 applications, including Outlook, Word, Excel, SharePoint, OneDrive, Planner, and PowerPoint (preferred).
Salary: $65,000 - $80,000 per year
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