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Route Service Manager

2 months ago

Marysville, Washington, United States UniFirst Full time

About the Role:

The Route Service Manager is a key leadership position at UniFirst, responsible for overseeing the recruitment, training, and development of a team of Route Service Representatives and Route Service Supervisors. This role requires a business-savvy individual who can drive customer satisfaction, account growth, and profitability for their location.

Key Responsibilities:

  • Recruit, train, and develop a team of Route Service Representatives and Route Service Supervisors
  • Build strong relationships with customers and elevate the team's level of achievement in customer satisfaction
  • Collaborate closely with location management to provide the best customer service and product programs
  • Negotiate customer contract renewals

Requirements:

  • High School Diploma or GED, Bachelor's degree preferred
  • Prior customer service experience
  • Ability to problem-solve and handle various customer service situations
  • Ability to negotiate, train, coach, and lead a team
  • Strong computer proficiency (MS Office)
  • Excellent verbal and written communication skills
  • 21 years of age
  • Valid driver's license
  • Must meet pre-employment DOT physical requirements
  • Physically capable of lifting up to 50 pounds

Benefits and Perks:

  • 401K with Company Match
  • Profit Sharing
  • Health Insurance
  • Employee Assistance Program
  • Life Insurance
  • Paid Time Off
  • Direct Payroll Deposit
  • Tuition Reimbursement
  • 30% Employee Discount
  • Employee Referral Bonuses

About UniFirst:

UniFirst is an international leader in the garment services industry, employing over 13,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We are a rapidly growing company offering significant avenues for personal development and growth.

Why Join UniFirst:

  • Opportunity to work in a dynamic and growing company
  • Chance to develop leadership skills and advance in your career
  • Competitive benefits and perks package
  • Collaborative and diverse work environment