Truck Services Manager
6 days ago
TravelCenters of America is seeking a highly skilled and experienced Truck Service General Manager to lead our team of nearly 3,000 highly skilled technicians across the country. As a key member of our leadership team, you will be responsible for overseeing the Truck Service Profit Center, including leading a team of technicians, overseeing marketing and operations functions, and ensuring excellent customer service.
The ideal candidate will have a strong background in truck service management, with a proven track record of success in leading high-performing teams and driving business growth. You will be responsible for coaching your team in troubleshooting, diagnosing, and repairing heavy-duty trucks and trailers in a professional and accommodating manner.
Key Responsibilities:- Lead a team of technicians to provide exceptional customer service and ensure timely completion of repairs
- Oversee marketing and operations functions to drive business growth and improve customer satisfaction
- Develop and implement strategies to improve efficiency and reduce costs
- Coach and develop team members to improve their skills and knowledge
- Conduct visual inspections to ensure that all products and services are available
- Be responsible for achieving financial objectives of the business through effective management of people, product, service, and facility processes
- Lead all aspects of payroll, accounting, inventory, and personnel documentation procedures to ensure accuracy and timeliness in reporting and compliance with state and federal laws
- High School Diploma (or GED) required; Associate's or bachelor's degree preferred
- 5+ years of supervisory experience in the convenience store, truck service, travel center, or other related business activity
- Proficient planning and analytical skills, including understanding financial calculations and budgeting
- Excellent verbal and written communication skills
- Ability to effectively present business action plans and operational reports to management
- Ability to work flexible hours, including nights, weekends, and holidays
- Competitive salary and annual bonus opportunity
- Medical, dental, vision, and life insurance
- 401(k) with a company match
- Paid vacation and holidays
- Tuition reimbursement
- On-site meal discounts
- A wide variety of discounts on technology, travel, food, and fuel
- Opportunity for growth and advancement with company-paid training
- Relocation assistance (relocation not required)
TravelCenters of America is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees. If you are a motivated and experienced leader looking for a new challenge, please submit your application today.
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