Truck Technical Service Specialist
3 hours ago
We are seeking a highly skilled Truck Technical Service Technician to join our team at Nikola Motor. As a key member of our support team, you will play a critical role in ensuring the uptime and efficiency of our electric vehicles.
Key Responsibilities- Monitor and engage in case management to ensure work progresses in a systematic and timely process.
- Provide supplemental diagnostic steps to service network technicians using the Nikola Pulse platform.
- Maintain accurate vehicle repair status on field units and expedite repairs whenever possible.
- Escalate complex issues to cross-functional groups for additional support when required.
- Build and maintain professional relationships with internal and external service network personnel.
- Facilitate the escalation of component failures or symptomatic concerns with cross-functional engineering teams to drive product improvement.
- Analyze telematic data from vehicles to determine component or software repair strategies.
- Investigate technical issues affecting truck uptime.
- Extensive knowledge of Class 8 truck functions, diagnostics, and measurement/detection equipment.
- Experience in reading electrical schematics, diagrams, and technical documents.
- Understanding of Electric Vehicle and Fuel Cell operation and components with a willingness to expand knowledge in these technologies.
- Direct experience with Electric Vehicle systems and CAN analysis.
- Strong verbal and written technical subject communication skills.
- Interpersonal skills sufficient to communicate verbally and in writing with others objectively and cooperatively.
The Nikola Pulse Uptime Center operates 24/7. This position will require working nights or weekends and being on call rotationally.
Candidates must have current U.S. work authorization or be TN eligible from Mexico or Canada. This position is not eligible for CPT or OPT.
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