Front of House Staff Ambassador

2 weeks ago


Exton, Pennsylvania, United States Mama Wong at Exton Full time

About Mama Wong at Exton

Mama Wong at Exton is a renowned Chinese restaurant serving authentic regional cuisine and Sichuan specialties. We are seeking a skilled Front of House Staff to join our team to fill host and server positions.

Key Responsibilities:

  • Guest Experience: Provide exceptional service to guests, ensuring a memorable dining experience from start to finish.
  • Host Stand Management: Maintain organization at the host stand, handling reservations, ordering platforms, and phone management with efficiency.
  • Restaurant Knowledge: Demonstrate expertise of all restaurant and company information, including hours of operation, directions, and neighborhood awareness.
  • Menu Expertise: Show sound knowledge of all menu items, including ingredients and preparations.
  • Service Standards: Consistently follow steps of service with efficiency and grace, maintaining a sense of urgency throughout service.
  • Communication: Anticipate guest needs, ensuring constant communication with colleagues, management, and the kitchen during service.
  • Cleanliness and Appearance: Maintain high standards of cleanliness and appearance throughout all areas of the restaurant.
  • Continuous Learning: Demonstrate an eagerness to continue learning and growing.

Qualifications:

  • Authentic Hospitality: Embodies authentic hospitality, creating joy and delight at every turn.
  • Passion for People, Food, and Hospitality: Has a passion for people, food, and hospitality.
  • Problem-Solving: Pro-actively and creatively solves problems.
  • Communication Skills: Possesses excellent communication skills and is comfortable working with a diverse group of people and personalities.
  • No Prior Experience Required: Previous experience is not required.


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