Operations Manager, Compliance, Prime Video Trust

4 weeks ago


San Jose, California, United States myGwork - LGBTQ+ professionals & allies Full time
Job Title: Operations Manager, Compliance, Prime Video Trust

This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community.

About the Role

Prime Video is revolutionizing the way people watch movies and TV shows, with millions of titles available on-demand on various devices. We're seeking an innovative and analytical Senior Manager to support the Prime Video Trust & Safety team and lead our Global Operations team.

Key Responsibilities
  • Develop and execute operational and business goals that focus on end-customer impact, productivity, accuracy, and quality.
  • Establish measurement, reporting, and process excellence indicators for effective accomplishment of goals in core processes.
  • Manage metric performance tactically and strategically.
  • Set operational and people goals for the team at all levels and hold them accountable.
  • Think long-term and establish scalable/modular processes for easy adaptation to business scope changes.
  • Proactively identify tool and system requirements that reduce operational defects.
  • Work with inter-functional teams to streamline processes.
  • Partner with Business teams to gather customer feedback/requirements and develop headcount operational models, workforce planning, and productivity mechanisms.
Requirements
  • Bachelor's degree or equivalent working experience.
  • 5+ years of experience managing operations and using data and metrics to design strategies, identify, and implement improvements.
  • 5+ years of experience managing teams of 100+ employees.
  • 5+ years of experience working cross-functionally and cross-regions and international countries.
  • English language proficiency.
  • Experience engaging and influencing Senior Executives.
Preferred Qualifications
  • Master's degree or equivalent working experience.
  • Experience managing global teams of 500+.
  • Experience defining product/program roadmaps and requirements.
  • Experience with digital video streaming and/or customer-facing user interfaces.

We are open to hiring candidates to work out of one of the following locations:

San Jose, CRI


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