Operational Support Specialist
1 week ago
EIS is a leading North American distributor of process materials, production supplies, specialty wire and cable, and value-added fabricated parts for the electrical OEM, motor repair, and assembly markets.
We are a highly innovative, collaborative, and customer-focused organization that values building and maintaining relationships to exceed our customers' expectations. Our team is diverse, and we strive to develop each other's skillsets to be stronger together.
The Operational Support Specialist plays a critical role in supporting multiple facilities and commercial functions, primarily related to daily billing, shipping support, inventory control, returns/credits, and operational expense and supply management.
Key Responsibilities- Utilize SAP to perform daily billing of all shipments from multiple centers, ensuring accuracy, profit margin, and freight charges.
- Manage internal and external operations requests for orders, paperwork, tracking, and billing.
- Process facility expense invoices for multiple locations and purchase warehouse and office supplies for multiple warehouse locations.
- Manage inventory control, including inventory receiving into SAP, daily cycle count processing, goods receipt/invoice receipt reconciliation in SAP, and inventory discrepancy resolution.
- Collaborate with the sales team to manage RMA and credit requests and support the operations team on freight claims.
- Work with Supply Chain to expedite supplier POs and provide SAP material create process support.
- Maintain customer cost deviation files.
- Proficient in MS Office.
- SAP business software experience is a plus.
- Requires an associate degree in a related business field or equivalent work experience.
- Excellent persuasive and communication skills.
- Billing and invoice experience is highly preferred.
- Proficient analytical skills.
- Strong verbal and written skills.
- Able to work in a team environment and fulfill objectives with minimum direct supervision.
- Innovative, proactive, and self-directed.
- Able to focus on goals and develop a work plan that produces desired results.
- Able to work in a fast-paced environment.
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