Technical Support Analyst I

2 weeks ago


Reno, Nevada, United States Holland & Hart LLP Full time
Job Summary

Holland & Hart LLP is seeking a highly skilled Technical Support Analyst I to join our team. As a Technical Support Analyst I, you will provide technical support and assistance to our employees, ensuring that they have the necessary tools and resources to perform their jobs efficiently.

Key Responsibilities
  • Provide technical support and assistance to employees via phone, email, and in-person
  • Troubleshoot and resolve technical issues related to hardware, software, and networking equipment
  • Collaborate with other IT teams to resolve complex technical issues
  • Develop and maintain knowledge base articles and FAQs to assist employees
  • Participate in on-call rotation to provide after-hours support
Requirements
  • Associate's degree or technical certificate in a related field
  • At least 2 years of experience in a technical support role
  • Knowledge of Microsoft products and technologies
  • Basic knowledge of computer hardware and networking technologies
  • Excellent communication and problem-solving skills
What We Offer
  • A competitive salary and benefits package
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development


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