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Transportation Coordinator

1 month ago

Concord, California, United States Center for Elders Independence Full time
Job Summary

The Transportation Coordinator plays a vital role in ensuring the smooth operation of our transportation services. As the liaison between the transportation department, center staff, and participants, you will be responsible for facilitating high-quality transportation services and providing exceptional customer service.

Key Responsibilities
  • Coordinate with the Dispatch Supervisor to make adjustments to assigned routes and ensure timely transportation services.
  • Act as a liaison between the transportation department, center staff, and participants to resolve any transportation-related issues or concerns.
  • Communicate with drivers, center staff, and participants to ensure seamless transportation services and address any issues that may arise.
  • Attend IDT and Care Plan Meetings as the IDT Transportation Representative to gather and disseminate transportation-related information for quality participant care coordination.
  • Proactively engage with participants to address any transportation-related issues and inform the Center Director and Dispatch Supervisor of any findings.
  • Communicate any changes or adjustments to transportation services with center staff and participants in a timely manner.
  • Follow up with participants on reasons for cancellations or no-shows and communicate with center staff on any participant issues.
  • Assist with reviewing the transportation hub email and acting on any changes to participant profiles or schedules as needed.
  • Communicate any changes or adjustments with contracted transportation providers in tandem with the Dispatch Supervisor.
  • Report any issues with drivers or participants for timely resolution by the Dispatch Supervisor, department road supervisors, or designee.
  • Manage trip adjustments as needed and prepare for the next day's business by reviewing upcoming trips in the schedule to ensure accuracy.
Requirements
  • High school diploma or equivalent required.
  • 1-2 years' experience in a transportation-related industry.
  • Excellent interpersonal and communication skills.
  • Strong computer skills, including word processing, spreadsheets, and databases.
  • Phone experience in a call center environment is a plus.
  • Ability to work independently and as part of a team in a multi-cultural, inter-disciplinary setting.
About Us

Center for Elders' Independence is a PACE (Program of All-Inclusive Care for the Elderly) organization that uses an interdisciplinary team approach to care planning and care implementation. We provide high-quality, affordable, integrated health care services to the elderly, promoting autonomy, quality of life, and the ability of individuals to live in their communities.